Privacy Policy
Privacy Policy & Terms of Service
By signing up online on our website, you agree to Drive Well Driving School’s Privacy Policy and Terms of Service.
Effective Date: 04/01/2021
By registering online, you agree to Drive Well Driving School’s Terms of Service and Privacy Policy. Submitting your information or booking lessons constitutes your acceptance of the following terms.
Enrollment Agreement Policy
- Student Contracts: All students (or their parent/guardian if under 18) are required to sign an enrollment agreement before beginning lessons. Families are responsible for keeping their own signed copy. Drive Well Driving School will retain a copy for internal records only.
- Requesting a Copy: If a family requires a copy of the signed agreement with a school representative’s signature, this request must be made before the completion of the package. Requests made after the package has ended cannot be guaranteed.
- Multiple Packages: Each new package requires a new signed enrollment agreement. Families must provide the signed agreement within 15 business days of starting a new package. If not provided, lessons may be suspended until documentation is complete.
- Dispute Resolution: Students and parents must contact school management directly in writing regarding any concerns before posting online. Verified claims will be resolved promptly and fairly. Posting false or defamatory claims on public platforms may result in legal action.
- Commitment to Safety: Drive Well Driving School has maintained a strict zero-tolerance policy for unprofessional conduct for over 10 years. Many vehicles are equipped with cameras for accountability. All complaints are investigated thoroughly, and corrective action is taken if supported by evidence.
Information We Collect
We may collect the following information when you register or use our services:
- Full name
- Address
- Phone number
- Email address
- Driver’s permit or license number
How We Use Your Information
Your information may be used to:
- Provide and manage driving school services
- Contact you regarding inquiries, scheduling, or updates
- Send reminders, notices, or policy changes
- Improve our services and training programs
- Comply with applicable laws and DMV requirements
Sharing of Information
We may disclose your information:
- To instructors or staff for lesson purposes
- To trusted service providers assisting with business operations
- As required by law or lawful requests (e.g., subpoenas)
- To protect the rights, property, or safety of our school, customers, or others
We do not sell or rent your information.
Security
We take reasonable steps to protect your personal data. However, no method of online transmission or storage is 100% secure. You provide information at your own risk.
Retention of Information
We keep personal information as long as necessary to provide services or comply with legal obligations.
Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.
Children’s Privacy
Our services are intended only for individuals 15 years and 6 months or older. We do not knowingly collect information from younger individuals.
Lesson, Cancellation & Refund Policies
- Notice Requirement: Canceling or rescheduling with less than 24 hours’ notice will result in a $40 fee.
- No-Shows: If a student fails to attend a session, arrives without a valid permit/license, or is unprepared to drive, the session will be canceled. A $40 rescheduling fee will apply.
- Refunds During Packages: Completed lessons will be charged at $70 per hour. Any remaining balance will be refunded within 14 business days.
- Online Courses: All online courses are non-refundable.
- Package Switching: Switching to a different package requires full payment of the difference before the current package ends.
Payments & Fees
- All fees must be paid before scheduling additional sessions.
- Rescheduling, cancellation, or no-show fees are non-refundable.
- Drive Well Driving School reserves the right to suspend or cancel lessons if payments are not made.
Photo & Media Consent
From time to time, Drive Well Driving School may take photos of students to celebrate achievements and promote our services.
- By allowing us to take your photo, you grant us permission to publish it online for promotional purposes.
- You may decline photo consent at any time.
- If a photo has already been posted and you want it removed, contact us at 703-817-5047. We will remove it within 24 hours.
SMS Communication & Consent
By providing your phone number during registration, you consent to receive SMS messages from Drive Well Driving School related to scheduling, lesson reminders, and customer service. Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. For additional assistance, reply HELP.
Communication Policy
- Communication will normally be directed to the student.
- Parents/guardians may request to be copied on updates at the start of the program.
- Students are responsible for informing parents/guardians of scheduling updates unless otherwise arranged.
Feedback & Misuse
We value constructive feedback. However, false, defamatory, or malicious claims intended to harm our reputation may result in legal action.
Updates to Policy
This Privacy Policy and Terms of Service may be updated periodically. Updates will be posted on our website and take effect immediately.
Contact Us
If you have questions about these terms or your personal information, please contact us:
📞 703-817-5047
📧 info@drivewelldrivingschool.com
🌐 Contact Page
