Privacy Policy

Privacy Policy & Terms of Service

By enrolling or signing up online on our website, you agree to Drive Well Driving School’s Privacy Policy and Terms of Service. Submitting your information or booking lessons means you have read, understood, and accepted these terms.

Effective Date: 04/01/2021

Enrollment Agreement Policy

Student Contracts: All students (or their parent/guardian if under 18) are required to sign an enrollment agreement before beginning lessons. Families are responsible for keeping their own signed copy. Drive Well Driving School will retain a copy for internal records only.
Requesting a Copy: If a family requires a copy of the signed agreement with a school representative’s signature, this request must be made before the completion of the package. Requests made after the package has ended cannot be guaranteed.
Multiple Packages: Each new package requires a new signed enrollment agreement. Families must provide the signed agreement within 15 business days of starting a new package. If not provided, lessons may be suspended until documentation is complete.
Dispute Resolution: Students and parents must contact school management directly in writing regarding any concerns before posting online. Verified claims will be resolved promptly and fairly. Posting false or defamatory claims on public platforms may result in legal action.
Commitment to Safety: Drive Well Driving School has maintained a strict zero-tolerance policy for unprofessional conduct for over 10 years. All instructors undergo DMV certification and background checks. Many vehicles are equipped with cameras for accountability. All complaints are investigated thoroughly, and corrective action is taken if supported by evidence.

Student Conduct & Instructor Interaction Policy

Instructors and students must maintain professional conduct at all times. Personal discussions, gift exchanges, or food purchases during lessons are strictly prohibited.
Lessons take place only in approved training vehicles and designated driving areas. Off-site or unscheduled meetings between instructors and students are not permitted.
Students and parents agree to immediately report any concerns about conduct, communication, or behavior to management in writing for prompt investigation.
False or malicious claims intended to harm staff reputation or business credibility may result in legal action.

Vehicle Camera & Recording Policy

For safety, training quality, and accountability, some Drive Well Driving School vehicles are equipped with dash cameras or in-car recording systems.

Recording is limited to lesson sessions only and may include video and audio as permitted by Virginia law.
Footage is used strictly for safety review, quality control, and in the event of a complaint or incident investigation.
Recordings are stored securely and automatically deleted after a standard retention period unless required for investigation or legal compliance.
By enrolling in our services, students and parents consent to being recorded during official driving sessions.

Information We Collect

We may collect the following information when you register or use our services:

Full name
Address
Phone number
Email address
Driver’s permit or license number

How We Use Your Information

Your information may be used to:

Provide and manage driving school services
Contact you regarding inquiries, scheduling, or updates
Send reminders, notices, or policy changes
Improve our services and training programs
Comply with applicable laws and DMV requirements

Sharing of Information

We may disclose your information:

To instructors or staff for lesson purposes
To trusted service providers assisting with business operations
As required by law or lawful requests (e.g., subpoenas)
To protect the rights, property, or safety of our school, customers, or others

We do not sell or rent your information.

Security

We take reasonable steps to protect your personal data. However, no method of online transmission or storage is 100% secure. You provide information at your own risk.

Retention of Information

We keep personal information as long as necessary to provide services or comply with legal obligations.

Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Privacy

Our services are intended only for individuals 15 years and 6 months or older. We do not knowingly collect information from younger individuals.

Lesson, Cancellation & Refund Policies

Notice Requirement: Canceling or rescheduling with less than 24 hours’ notice will result in a $40 fee.
No-Shows: If a student fails to attend a session, arrives without a valid permit/license, or is unprepared to drive, the session will be canceled. A $40 rescheduling fee will apply.
Refunds During Packages: Completed lessons will be charged at $70 per hour. Any remaining balance will be refunded within 14 business days.
Online Courses: All online courses are non-refundable.
Package Switching: Switching to a different package requires full payment of the difference before the current package ends.

Payments & Fees

All fees must be paid before scheduling additional sessions.
Rescheduling, cancellation, or no-show fees are non-refundable.
Drive Well Driving School reserves the right to suspend or cancel lessons if payments are not made.

Complaint Resolution Process

All student or parent concerns must first be submitted directly to Drive Well Driving School management via email or our contact form. Complaints will be acknowledged within 48 business hours and investigated promptly.

During an investigation, related lessons may be paused for safety.
Findings will be reviewed based on available evidence such as communication records, dashcam footage, and instructor logs.
If a concern is verified, corrective action will be taken immediately. If unsubstantiated, documentation will be retained for record-keeping.
Posting unverified or defamatory claims online before investigation completion may be considered a violation of this policy.

Photo & Media Consent

From time to time, Drive Well Driving School may take photos of students to celebrate achievements and promote our services.

By allowing us to take your photo, you grant us permission to publish it online for promotional purposes.
You may decline photo consent at any time.
If a photo has already been posted and you want it removed, contact us at 703-817-5047. We will remove it within 24 hours.

SMS Communication & Consent

By providing your phone number during registration, you consent to receive SMS messages from Drive Well Driving School related to scheduling, lesson reminders, and customer service. Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP. For additional assistance, reply HELP.

Communication Policy

Drive Well Driving School values clear and professional communication with both students and parents. To maintain transparency and protect all parties, the following guidelines apply:

Communication about scheduling, lessons, or updates will normally be directed to the student who registered for the program.
If the student is under 18, parents or guardians are strongly encouraged to remain in the communication loop. Parents may request, in writing or by email, to be copied on all scheduling and progress updates.
Instructors are not permitted to engage in personal or non-lesson-related communication with any student. All communication must remain professional and limited to scheduling or training topics.
When possible, group messages including both the parent/guardian and student are encouraged to ensure everyone stays informed.
Students are responsible for keeping their parents or guardians updated about schedules, lesson changes, or school communications unless other arrangements are confirmed in writing.
Instructors may communicate directly with parents or students to confirm lesson details or pick-up/drop-off logistics, provided the communication remains professional and transparent.

Feedback & Misuse

We value constructive feedback. However, false, defamatory, or malicious claims intended to harm our reputation may result in legal action.

Updates to Policy

This Privacy Policy and Terms of Service may be updated periodically. Updates will be posted on our website and take effect immediately.

Contact Us

If you have questions about these terms or your personal information, please contact us:

📞 703-817-5047
📧 info@drivewelldrivingschool.com
🌐 Contact Page

Legal Disclaimer: Driving instruction involves inherent risks. By enrolling in Drive Well Driving School, students and guardians acknowledge that the school and its instructors are not liable for accidents, injuries, or damages that may occur during lessons, training sessions, or while operating any vehicle. Students are expected to follow all instructor guidance, Virginia DMV laws, and safety rules at all times.

Notice of Defamation Policy: Publishing false statements about Drive Well Driving School or its staff may constitute defamation under Virginia law (Code §8.01-45). The school reserves the right to pursue legal remedies for knowingly false or malicious claims.