Privacy Policy and Terms & Conditions for Drive Well Driving School
Effective Date: 04/01/2021
At Drive Well Driving School, we understand the importance of protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information you provide through our website form link. You agree to the practices described in this Privacy Policy by using our services and submitting your personal information.
Please be aware that our pricing is established based on the specific services and training we provide. While we strive to offer competitive rates, our pricing may differ from other organizations, including sister companies. If you have any concerns or disputes regarding pricing, we should contact our customer support team through official communication channels. We are committed to addressing legitimate questions professionally but we reserve the right to manage interactions to ensure a respectful and productive dialogue.
1. Information We Collect:
We may collect the following types of personal information from you through our website form link:
– Full name
– Address
– Phone number
– Email address
-Permit or license Number
2. Use of Personal Information:
We collect your personal information for the following purposes:
- Our services are provided to meet your driving school needs.
- We contact you to respond to inquiries or any questions you may have.
- Important updates, notifications, or reminders about your driving lessons or changes to our services are sent to you.
- Enhancing your experience as a customer and improving our services are our priorities.
- Compliance with applicable laws, regulations, or legal processes is ensured.
3. Disclosure of Personal Information:
We may disclose your personal information in the following circumstances:
- Instructors or staff members who need access to your information to provide the requested services.
- Trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
- Compliance with legal obligations, such as responding to a subpoena, court order, or other lawful requests for information.
- Protection of the rights, property, or safety of Drive Well Driving School, our customers, or others.
- With your consent or as otherwise required or permitted by law.
4. Security:
We take reasonable measures to protect the confidentiality and security of your personal information. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
5. Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law.
6. Third-Party Websites:
Our website may contain links to third-party websites. We have no control over the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy:
Our services are not directed to individuals under the age of 15 years and 6 months. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child under 15 years and six months, don’t hesitate to contact us, and we will delete the information as soon as possible.
8. Updates to Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically for updates or changes.
Privacy Policy for Drive Well Driving School AI Chatbot
At Drive Well Driving School, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how our AI chatbot, Aria, collects, uses, and safeguards your data. This policy is in addition to our main Privacy Policy, which governs the overall use of our website and services.
1. Information We Collect
When you interact with Aria, our AI chatbot, we may collect the following types of information:
– Personal Information: This includes your name, email address, phone number, and any other information you provide during your chat sessions.
– Usage Data: We collect information about how you interact with Aria, including the date and time of your chat sessions, the pages you visit, and the actions you take within the chat.
– Technical Data: This includes your IP address, browser type, operating system, and other technical information that helps us understand how you access and use our services.
2. How We Use Your Information
The information collected by Aria is used for the following purposes:
– To Provide and Improve Services: We use the data to respond to your inquiries, provide the services you request, and improve the functionality and performance of Aria.
– Personalization: We use the data to personalize your experience with Aria, offering tailored responses and relevant information based on your interactions.
– Analytics: We analyze usage and technical data to understand how Aria is being used, identify trends, and make data-driven improvements.
– Security: We use technical data to enhance the security of our services and prevent fraud or misuse.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following situations:
– Service Providers: We may share information with third-party service providers who perform services on our behalf, such as hosting and data analytics.
-Legal Requirements: We may disclose information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
5. Your Choices and Rights
You have the right to:
– Access Your Data: Request a copy of the personal information we hold about you.
-Correct Your Data: Request corrections to any inaccurate or incomplete information.
– Delete Your Data: Request the deletion of your personal information.
– Restrict Processing: Request that we restrict the processing of your personal information under certain circumstances.
To exercise any of these rights, please contact us at info@drivewelldrivingschool.com.
6. Accuracy of Information
Aria, our AI chatbot, is trained to provide accurate and helpful information. However, we acknowledge that the information provided by Aria may not always be guaranteed to be correct or up-to-date. We recommend verifying any critical information or advice received from Aria through official sources or by contacting our customer service team.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through our website or email.
9: Switching Package and Communication Policy
Service Policies and Terms
•Agreement to Terms (contract):
•By registering, you agree to our terms and conditions and consent to electronically signing the agreement.
•We encourage you to bring a hard copy of the signed contract on your first session for reference.
•Package Policies:
•If you purchase multiple packages and notify us via text, call, or verbal communication, the terms of your original contract will apply to all one-on-one packages.
•For “Behind the Wheel” (License Programs) , a new contract must be signed regardless of previous agreements.
•To switch packages, the full payment for the difference must be made before the completion of your current package. Payments made after the original package concludes will be treated as payment for a new package, and we are not obligated to switch or adjust plans retroactively.
•Payment and Fees:
•All fees, including cancellation or rescheduling charges, are non-refundable and must be settled before booking additional sessions.
•Verbal or written communication regarding changes to your plan does not override the terms of the signed agreement unless confirmed in writing by both parties.
•Communication Policy:
•In situations where we communicate details or updates directly to the student, it is the responsibility of the student to inform their parent or guardian.
•Parents or guardians wishing to receive updates directly must notify us at the start of the program. We will accommodate such requests by copying parents on relevant updates.
•Open communication between parents and students is encouraged to avoid misunderstandings.
•Non-Compliance:
•In case of non-compliance with payment schedules or terms, we reserve the right to cancel or suspend sessions without prior notice.
•Policy Updates:
•By agreeing to our terms, you acknowledge that policies may be updated periodically. It is your responsibility to review the latest terms available on our website or in our office.
10. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 703-817-5047.
Unjustified Complaints and Misuse of Feedback Channels:
•We value constructive feedback to improve our services; however, we reserve the right to take appropriate action, including legal recourse if necessary, against individuals who attempt to defame, blackmail, or harm our business reputation through false claims or unjustified negative reviews. This includes cases where feedback is used to demand undue benefits or services that are not aligned with the agreed terms and conditions.
By using our services and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.
